How billing, cancellations, and refunds work.
Effective Date: November 27, 2026 · Last updated: October 28, 2026
1.0 Sledge is free during the open beta. There is nothing to pay and nothing to refund today. This policy describes how refunds will work once paid plans launch, which Sledge expects in the first quarter of 2027.
1.1 Sledge subscriptions are billed monthly in advance and renew automatically until you cancel.
1.2 You can cancel at any time in your billing settings. Canceling stops future renewals. You keep access until the end of the billing month you paid for. You will not be charged again. To avoid the next charge, cancel before your renewal date.
1.2a Changing your plan. Upgrades are charged a prorated amount straight away and take effect immediately. Downgrades take effect at the end of your current billing period, and no refund is given for the remainder of that period.
1.3 All fees are non-refundable. Except where the law requires otherwise, all payments are final. Sledge does not give refunds, credits, or prorated amounts for partial months or years, unused time, unused features, users, seats, or usage, downgrades or cancellations, forgetting to cancel before a renewal date, dissatisfaction with Sledge or with AI results, outages or feature changes, or accounts suspended or ended for breaking the Terms of Service.
1.4 Exceptions. Sledge will refund:
Sledge will also refund prepaid fees for the unused period if Sledge ends your account for a reason other than your breach of the Terms of Service or any Sledge policy. Accounts banned or ended for breaking the Terms or any policy get no refund.
1.5 Failed and late payments. If a payment fails, Sledge may retry it and suspend paid features until it is paid. Unpaid amounts may accrue a late charge of 1.5% per month, or the highest rate the law allows, whichever is lower, plus reasonable collection costs and attorneys' fees.
Free trials cost nothing. If a trial converts to a paid plan because you did not cancel first, that first charge follows Section 1. Sledge will notify you before a trial converts.
You can ask us to delete your account at any time, and where self-serve deletion is available in your workspace you can start it from your profile. Deleting your account starts a 30-day window in which you can undo the request; after that it is permanent. If you have an active subscription, deleting your account cancels it. No refund is given for the rest of the period, and billing records are kept as described in our Privacy Policy.
Tell Sledge about any billing dispute in writing at support@getsledge.com within 60 days of the charge, or the dispute is waived. Most billing issues can be fixed quickly. Filing a chargeback without contacting Sledge first breaks the Terms of Service. Sledge may suspend your account while the chargeback is open, and you will reimburse Sledge's chargeback fees if the charge was valid. You can still request an export of your data under the Terms of Service.
This policy covers only what you pay Sledge for your subscription and usage. It does not cover invoices your clients pay you, bills you pay vendors, payouts to subcontractors, or any other money you send or receive through Sledge. Those payments are processed by Stripe and its partner banks, not Sledge. Refunds, chargebacks, ACH returns, holds, and disputes for them are between you and the other party, and are handled by Stripe under the Stripe Services Agreement. Sledge cannot reverse, refund, or release those payments. Payment processing fees are not refundable. See Section 10 of the Terms of Service.
support@getsledge.com
Billing, subscription, and consumer laws change, in the U.S. and around the world. This policy is always subject to change to follow them, and Sledge will give at least 30 days' notice of any change that affects what you pay. Where a law gives you a refund right this policy does not, Sledge follows the law. Questions or suggestions: legal@getsledge.com.
October 23, 2026. Stated that Sledge is free during the open beta, removed yearly plans, usage-based charges and in-app store purchases, described how upgrades and downgrades are charged, and corrected how to delete your account.