The terms that apply when you use Sledge on the web, iOS, and Android.
Effective Date: November 27, 2026 ยท Last updated: October 28, 2026
Please read these Terms carefully. They include a binding arbitration clause and a class action waiver in Section 21, which affect how disputes are resolved.
1.1 These Terms of Service ("Terms") are a legal agreement between you and DMR Corp, doing business as Sledge ("Sledge," "we," "us," or "our").
1.2 These Terms cover every way you access Sledge (together, the "Services"), including:
1.3 One Sledge account works across all of the Services. These Terms apply the same way no matter which device, browser, or app you use.
1.4 Some features may have extra terms, such as payment processing, beta programs, or an order form. If extra terms conflict with these Terms, the extra terms control for that feature only.
2.1 When you check the box, click "I agree," create an account, download or open a Mobile App, or use the Services, you accept these Terms and every policy they include by reference, as each is updated: the Refund Policy, Cookie Policy, Data Processing Agreement, the use rules in Section 6, the AI provider usage policies in Section 6, the Stripe Services Agreement for payment features, and any other policy posted at getsledge.com/policies (together, the "Policies"). You also confirm that you have read the Privacy Policy. If you do not agree, do not use the Services.
2.2 If you use the Services for a company or other organization (the "Customer"), you confirm that you have authority to bind that Customer to these Terms. In that case, "you" means both you and the Customer.
2.3 To use the Services, you must:
2.4 You confirm that you use the Services only for business and not for personal, family, or household purposes. To the extent the law allows, consumer protection laws that apply only to personal purchases do not apply to your use of the Services.
3.1 Account information. You must give accurate and complete information when you sign up and keep it up to date.
3.2 Account owner and users. The person who creates a Customer's workspace is the account owner. The account owner (and any admins they choose) can invite others, such as employees, field crews, bookkeepers, subcontractors, vendors, and clients ("Authorized Users"), and can set what each person can see and do. The Customer is responsible for its Authorized Users and their actions in the Services.
3.3 Guest access. Some people, such as a client paying an invoice or a subcontractor viewing a document, may use Sledge through a shared link without a full account. They must follow these Terms while doing so.
3.4 Security. You are responsible for keeping your login details, devices, and one-time codes safe. You are responsible for all activity under your account. Tell us right away at support@getsledge.com if you believe someone has accessed your account without permission.
3.5 Lost or shared devices. If a phone or tablet with a Mobile App is lost, stolen, or shared, sign out of that device from your account settings or contact us. We are not responsible for access through a device that you did not secure.
4.1 While you follow these Terms and pay any fees due, Sledge grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.
4.2 For the Mobile Apps, this right includes installing and using the app on devices you own or control, as allowed by the app store you downloaded it from.
4.3 Sledge keeps all rights not expressly granted in these Terms. We may change, add, or remove features at any time. If a change removes a core feature you pay for, we will try to give you reasonable notice.
5.1 Device permissions. The Mobile Apps ask for access to your device's location, so Sledge can log where work happened. Sledge uses it only to run the features you use. You can turn the permission off in your device settings, but some features may stop working. If Sledge adds features that need other permissions, the app will ask for them at the time and this section will be updated.
5.2 Location. If you allow location access, Sledge may record location with time entries, daily logs, photos, or check-ins. If you are an account owner or admin who turns on location features for your team, you are responsible for telling your team and getting any consent the law requires.
5.3 Push notifications. The Mobile Apps may send push notifications about jobs, messages, approvals, payments, and account activity. You can turn them off in your device or app settings.
5.4 Offline use and sync. Some features may work without a signal and sync when you reconnect. Data entered offline is stored on your device until it syncs. Sledge is not responsible for data lost before a sync finishes, such as when an app is deleted or a device is reset.
5.5 Updates. We may release updates that fix bugs, add features, or change how the app works. Some updates may be required to keep using the Mobile Apps. Older app or operating system versions may stop being supported.
5.6 Data and carrier charges. Your mobile carrier's data, messaging, and roaming rates apply. You are responsible for those charges.
5.7 Deleting your account. You can request account deletion by emailing support@getsledge.com, or from your profile in the web app where self-serve deletion is switched on. We hold the account for 30 days so you can undo the request, then delete it permanently. Deleting the app from your device does not delete your account. If you are an Authorized User, deleting your own account does not delete the Customer's workspace or business records you added to it, which belong to the Customer. See the Privacy Policy for what we delete and what we must keep.
You may not, and may not let anyone else:
You also may not use Sledge or Sledge AI to:
Sledge AI runs on models from third-party AI providers. You must also follow those providers' usage policies, which Sledge links to on the Subprocessors page. Sledge may suspend AI features if your use would break them.
7.1 You own your data. The Customer owns all data, files, photos, drawings, contracts, financial records, messages, and other content that it or its Authorized Users put into the Services ("Customer Content").
7.2 Permission you give us. You give Sledge a worldwide, non-exclusive, royalty-free, sublicensable (to Sledge's service providers) permission to host, store, copy, process, transmit, display, analyze, and create derivative works of Customer Content to:
7.3 Usage data and Aggregated Data. Sledge collects data about how the Services are used, such as feature use, clicks, performance, and errors ("Usage Data"). Sledge may also create data that is aggregated or de-identified so that it does not identify you, your Customer, or any person, including from Customer Content and Usage Data (together, "Aggregated Data"). Examples include industry cost and pricing benchmarks, schedule and productivity trends, and patterns in construction documents. Sledge owns all Aggregated Data and Usage Data and may use, share, and commercialize it for any lawful purpose, during and after your use of the Services. Sledge will not try to re-identify Aggregated Data, will not let anyone it shares Aggregated Data with re-identify it, and will not share Aggregated Data in a form that identifies you, your Customer, or any person.
7.4 How Sledge AI learns. To make Sledge AI more accurate for the construction industry:
The AI Data Use Agreement explains these choices in more detail.
7.5 Your responsibilities. You are responsible for the accuracy and legality of Customer Content, and for having the rights and consents needed to upload it. This includes information about your employees, clients, subcontractors, and job sites.
7.5a No health information. Sledge is not designed for protected health information under HIPAA. Do not upload medical records or other health information, except basic job site safety records your business is allowed to keep.
7.6 Backups. Sledge takes reasonable steps to protect and back up data, but you should keep your own copies of important documents and records.
7.7 Export and deletion. You can export Customer Content while your account is active, and you can delete it at any time. After your account ends, you have 30 days to request an export. After that, we may delete Customer Content. In each case we keep only what the law requires us to keep. Deletion does not apply to Aggregated Data, Usage Data, or AI models and features already trained or improved under Section 7.4, which do not identify you.
7.8 AI results are yours. Subject to your compliance with these Terms, and as between you and Sledge, the Customer owns the documents, drafts, and other results Sledge AI creates from Customer Content ("Output"), and Sledge assigns to the Customer any rights it has in that Output. Because of how AI works, other customers may receive similar Output, and this assignment does not cover their Output.
8.1 Sledge AI and other automated features use machine learning to read documents, pull out and sort data, draft documents and messages, answer questions, speak and listen, and take actions you ask for or approve.
8.2 You understand and agree that:
8.3 Sledge does not guarantee that any AI result is accurate, complete, or fit for a certain purpose. Voice features may record and transcribe what you say to Sledge AI, as described in the Privacy Policy.
8.4 Sledge uses trusted third-party AI providers to run some features. They process data under agreements that limit how they use it.
8.5 Do not use Sledge AI results as the only basis for decisions with legal or major effects on a person, such as hiring, firing, pay, or credit. A human must review those decisions.
8.6 Models can change. Sledge may change the AI models or providers behind Sledge AI at any time to improve quality, cost, or safety. Results may differ over time, even for the same request.
8.7 Messages sent for you. When Sledge AI sends emails, texts, or documents, or speaks, on your behalf, it acts as you and you are the sender. You are responsible for what it sends once you approve it, and for telling people they are dealing with AI where the law requires.
8.8 AI models. Sledge AI sends most requests through OpenRouter, which passes each one to the model that answers it, and sends the rest straight to OpenAI. Your request, and the data needed to answer it, go only to that model's provider. Sledge uses only providers that have agreed not to train on your data, and lists them on the Subprocessors page. Sledge may add, change, or remove models at any time.
8.9 Your own models and API keys. If Sledge lets you connect your own AI account, API key, or model, you do so at your own risk. Your agreement with that provider controls how it handles your data, you pay its fees, and Sledge is not responsible for its results, availability, security, or data practices.
8.10 Open-source models. Some models Sledge offers are open-source models that Sledge or its hosting providers run. They are provided "as is," and their own licenses and use rules may also apply.
8.11 Open-source software. Sledge includes open-source software, and Sledge may release some of its own code as open source. Open-source code is governed by its own license, not these Terms. These Terms still govern the Services and your account.
8.12 Agents working in the background. Sledge AI may use several AI agents that work together and run in the background, on a schedule, or when something happens (for example, a new invoice arrives). Agents act only within the permissions of the user or workspace that set them up. Actions that move money, sign, send to people outside your company, or delete records still need a person's approval unless you turn on automatic approval for that action, in which case you are responsible for every action taken under it. You can pause or turn off agents at any time. Sledge may pause any agent that acts unexpectedly or puts data or money at risk.
8.13 No result clears a set or a condition. No output, flag, comparison, indicator, or absence of a flag means that a drawing set is complete, coordinated, or free of conflicts, that a measured condition is acceptable, or that work may proceed. Those determinations remain with you and the design professionals of record.
8.14 Tolerance and risk comparisons. Where the Services compare a measurement to a tolerance or report a risk on a job, the comparison is arithmetic on data you supplied. It does not assign responsibility to any party.
9.1 The Services can connect to third-party tools, such as email, calendars, accounting software, bid sites, and payment and banking providers ("Third-Party Services").
9.2 When you connect a Third-Party Service, you let Sledge access and exchange data with it as needed for the features you turn on. You can disconnect it at any time.
9.3 Third-Party Services have their own terms and privacy policies. Sledge does not control them and is not responsible for their availability, accuracy, or actions. If a provider changes or ends its service, the related Sledge feature may change or stop working.
9.4 APIs and MCP. Sledge may offer APIs, an MCP server, and other ways to connect Sledge to your own tools and to outside AI assistants. If you use them:
10.1 Payments run through third parties. Sledge lets you send invoices, accept payments from clients, pay bills, pay subcontractors and vendors, and connect bank accounts. These payment features are provided by Stripe and its partner banks (and, for payroll when offered, by Check) (together, "Payment Providers"), not by Sledge. Sledge provides the software that sends your instructions to them.
10.2 Stripe Services Agreement. Payment processing services for users on Sledge are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to use payment features in Sledge, you agree to be bound by the Stripe Services Agreement, as Stripe may change it from time to time. As a condition of Sledge enabling payment processing through Stripe, you agree to give Sledge accurate and complete information about you and your business, and you authorize Sledge to share it and transaction information related to your use of the payment processing services provided by Stripe.
10.3 Sledge is not a bank. Sledge is not a bank, money transmitter, payment processor, escrow agent, or trustee, and never holds your funds. Money moves between you, your clients, your vendors, and the Payment Providers. Payment Providers decide whether to open, verify, limit, or close your payment account, and when funds are available.
10.4 Bank connections. Bank linking uses Stripe Financial Connections or similar providers under their own terms. You authorize Sledge and the Payment Providers to access the account details and balances needed for the features you use. Sledge does not store your full bank login.
10.5 Your authorizations. When you approve a payment, payout, or bank debit in Sledge, you authorize Sledge to instruct the Payment Providers to make it, including ACH debits and credits under Nacha rules. You are responsible for checking the amount, date, and recipient before you approve. Approved payments may not be reversible.
10.6 Holds, reserves, and delays. Payment Providers may verify your identity and business, delay payouts, hold funds, set reserves, limit payment amounts, or close your payment account, under their own rules and risk checks. Sledge does not control these decisions and is not responsible for them.
10.7 Chargebacks, returns, and negative balances. You are responsible for disputes, chargebacks, refunds, ACH returns, and failed payments on money you collect or send through Sledge, and for any related fees. If your payment account goes negative, the Payment Providers may debit your bank account or later payouts, and Sledge may also bill you for any amount it is charged.
10.8 Fees. Payment processing fees, and any Sledge fee for payment features, are shown before you turn on or use them, and are not refundable. If you pass card fees on to your clients, you are responsible for following card network rules and state surcharge laws.
10.9 Your legal duties. You are responsible for your payments following the law, including tax reporting (such as Form 1099 filings), lien and prompt payment laws, retainage terms, and your contracts. Payment Providers may report payment totals to tax authorities as the law requires.
10.10 Business types not allowed. You may not use payment features for any business or transaction the Payment Providers prohibit.
10.11 No responsibility for Payment Providers. To the fullest extent the law allows, Sledge is not responsible for the acts, failures, outages, errors, delays, holds, fees, security, or decisions of any Payment Provider, bank, or card network. Claims about payment processing must be brought against the Payment Provider under its agreement with you, not against Sledge. You release Sledge from those claims to the fullest extent the law allows.
11.0 Sledge is free during the open beta. There are no fees, plans, or charges today. The billing terms in this section describe how paid plans will work when they launch, which Sledge expects in the first quarter of 2027. Sledge will tell you before any charging begins, and nothing in this section authorises a charge while the beta is free.
11.1 Authorization to charge. When you buy a paid plan, you authorize Sledge and its payment processor (Stripe) to charge your payment method on file for all fees you owe, including subscription fees, renewals, add-ons, and taxes. You must keep a valid payment method on file.
11.2 Automatic renewal. Paid plans renew automatically at the end of each monthly term, at the price then in effect, until you cancel. You can cancel online at any time in your billing settings. To avoid being charged for the next term, cancel before your renewal date.
11.3 Changing your plan. If you upgrade, Sledge charges the prorated difference straight away and the new plan starts immediately. If you downgrade, the change takes effect at the end of your current billing period and no refund is given for the remainder of that period.
11.4 ALL FEES ARE NON-REFUNDABLE. Except where the law requires otherwise, all payments are final. Sledge does not give refunds, credits, or prorated amounts for:
The only exceptions are: (a) a charge Sledge made in error (a duplicate charge, a wrong amount, or a charge after you canceled), which Sledge will refund if you report it within 60 days; (b) prepaid fees for the unused period if Sledge discontinues the Services (Section 16.8); (c) prepaid fees for the unused period if you end the Services after a valid objection to a new subprocessor under the Data Processing Agreement; and (d) prepaid fees for the unused period if Sledge ends your account for a reason other than your breach of these Terms or any Policy. See the Refund Policy.
11.5 Price changes. Sledge may change prices. Sledge will give at least 30 days' notice before a price increase applies to your next renewal, so you can cancel first.
11.6 Taxes. Fees do not include taxes. You are responsible for all sales, use, and similar taxes, except taxes on Sledge's income.
11.7 Failed and late payments. If a payment fails, Sledge may retry the charge and may suspend paid features until it is paid. Unpaid amounts may accrue a late charge of 1.5% per month, or the highest rate the law allows, whichever is lower. You will pay Sledge's reasonable costs of collecting unpaid amounts, including collection agency and attorneys' fees.
11.8 Billing disputes and chargebacks. You must tell Sledge about any billing dispute in writing at support@getsledge.com within 60 days of the charge, or you waive the dispute. Filing a chargeback without first contacting Sledge is a breach of these Terms. Sledge may suspend your account while a chargeback is open, and you will reimburse Sledge's chargeback fees if the charge was valid.
11.9 Free trials. Sledge may offer free trials or free plans. They are provided "as is," may change or end at any time, and turn into a paid plan at the end of the trial unless you cancel first. Sledge will notify you before your trial converts, and will show the price and renewal terms first.
12.1 Some features may be labeled beta, preview, early access, or experimental. They may be incomplete, change without notice, or be removed.
12.2 Beta features are provided "as is" with no warranties or support commitments. Use them at your own risk, and keep your own records of anything you do with them.
12.3 Keep beta features private. Beta and unreleased features are Sledge's Confidential Information. Do not share screenshots, recordings, or details of them publicly, or with Sledge's competitors, without Sledge's written OK. Sledge is happy to approve posts and reviews; just ask.
13.1 Service messages. By creating an account, you agree that Sledge may contact you by email, in-app message, and push notification about your account, security, billing, and changes to the Services. These messages are part of the Services and you cannot opt out of them while your account is active.
13.2 Marketing emails. You can unsubscribe from marketing emails at any time using the link in the email.
13.3 Quiz Text Messages. If you take the Sledge quiz at https://www.getsledge.com/quiz and check the SMS consent box, you agree to receive up to 3 automated marketing text messages from Sledge at the number you provide: your quiz result link right after you submit, a follow-up the next day, and a final message on day 4 about Sledge's software. Messages are sent between 8am and 7pm your local time. Replying to any message ends the automated sequence, and a member of our team will respond. Consent is not a condition of purchase; you can get your result by email instead. Msg & data rates may apply. Reply STOP to opt out at any time; you will receive one confirmation and no further messages. Reply START to opt back in. Reply HELP for help or email support@getsledge.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your mobile information.
13.3a Waitlist and account text messages. If you give us a mobile number and check the SMS consent box on our waitlist, signup form, or in a Mobile App, you agree to receive recurring onboarding and account text messages from Sledge at that number. Consent is optional and is not a condition of joining the waitlist or buying anything.
13.4 Messages you send through Sledge. When you use Sledge to send emails, texts, invoices, or documents to your clients, subcontractors, or vendors, you are the sender. You are responsible for having permission to contact them and for following laws about those messages.
14.1 Sledge and its licensors own the Services, Mobile Apps, software, designs, Sledge AI, and all related content, as well as the Sledge name, logo, and other brand features. These Terms do not give you any rights to them except the limited license in Section 4.
14.2 If you send us feedback, ideas, suggestions, feature requests, ratings, or corrections, including through Sledge AI, you grant Sledge a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without paying you or owing you anything.
14.3 If you believe content in the Services infringes your copyright, email support@getsledge.com with the details required by the Digital Millennium Copyright Act.
14.4 Sledge owns all improvements, models, features, and know-how it develops, including those developed using Aggregated Data, Usage Data, and feedback, and including AI models trained or improved under Section 7.4. Nothing in these Terms gives you any rights in them.
15.1 Confidentiality. Each party may share non-public information with the other ("Confidential Information"). Sledge's Confidential Information includes unreleased and beta features, roadmaps, non-public pricing and deal terms, security documents and questionnaire answers, SOC 2 reports, Trust Center private documents, and API documentation marked private. The Customer's Confidential Information includes Customer Content.
15.1a Each party will use the other's Confidential Information only to carry out these Terms, share it only with its employees, contractors, and advisors who need to know it and are bound by similar duties, and protect it with at least reasonable care. These duties last for 3 years after your account ends, and for as long as the information stays a trade secret or, for Customer Content, for as long as Sledge holds it.
15.1b These duties do not apply to information that is public through no fault of the receiving party, was already known to it, was independently developed, or was rightfully received from someone else. Either party may disclose Confidential Information when the law requires, after giving the other party notice where allowed.
15.1c When asked, or when your account ends, each party will return or delete the other's Confidential Information, except copies kept under a retention policy or the law. Because a breach could cause harm that money cannot fix, either party may ask a court for an injunction to stop it, in addition to other remedies.
15.2 Sledge uses reasonable administrative, technical, and physical safeguards to protect Customer Content. No system is perfectly secure, and we cannot guarantee that data will never be accessed without permission.
15.3 Our Privacy Policy explains how we collect and use personal information across the website, web app, and Mobile Apps. You confirm you have read it. Where Sledge processes personal information for a Customer, our Data Processing Agreement applies.
16.1 You can leave anytime. You may stop using the Services and close your account at any time. Fees already due stay due.
16.2 Sledge can end access for any reason. To the fullest extent the law allows, Sledge may suspend, limit, or end your account, any Authorized User, or any feature, at any time, with or without notice, for any reason or no reason. Reasons include, for example:
16.3 Bans. Sledge may permanently ban you, your company, and related accounts. You may not create a new account, or use someone else's, to get around a suspension or ban.
16.4 Notice. Where reasonable and allowed by law, Sledge will tell you that it has suspended or ended your account and why. Sledge does not have to give notice or reasons when doing so could harm security, an investigation, other users, or legal compliance.
16.5 What happens when access ends. Your right to use the Services and Mobile Apps ends right away. Sledge may turn off your API keys, MCP connections, agents, and integrations. Fees owed stay owed, and no refunds are given except as listed in Section 11.4.
16.6 Your data after access ends. You may ask for an export of your Customer Content within 30 days after your account ends, and Sledge will provide it unless the law prevents it, the content is illegal, or providing it would harm security or an investigation. After that, or sooner if you ask, Sledge deletes your data as described in the Privacy Policy and Data Processing Agreement. Sledge keeps only what the law requires or allows it to keep, such as billing and tax records, data under a legal hold or government order, and the minimum information needed to prevent fraud and enforce a ban.
16.7 Appeals. If you believe Sledge suspended or ended your account by mistake, email support@getsledge.com. Sledge will review it, but its decision is final.
16.8 If Sledge discontinues the Services. If Sledge stops offering the Services, it will give you advance notice, time to export your data, and a refund of any prepaid fees for the unused period.
16.9 Survival. Sections that by their nature should continue after your account ends (including fees owed, data ownership, intellectual property, disclaimers, limits of liability, indemnification, release, and dispute resolution) will continue.
17.1 THE SERVICES, MOBILE APPS, AND SLEDGE AI ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE FULLEST EXTENT THE LAW ALLOWS, SLEDGE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. THIS INCLUDES EVERY AUTOMATED OUTPUT, DETECTION RESULT, AND JOB INDICATOR, NONE OF WHICH IS A WARRANTY THAT A SET IS CLEAR OR A CONDITION ACCEPTABLE.
17.2 YOU USE THE SERVICES AT YOUR OWN RISK. Sledge does not promise that the Services will be uninterrupted, error-free, secure, or available offline, that they will work on every device, that notifications or reminders will arrive, that data will never be lost, or that AI results or synced data will be accurate. You can check service status at status.getsledge.com.
17.3 Sledge is a software tool, not your advisor. Sledge is not your lawyer, accountant, bank, insurer, payroll provider, estimator, or safety consultant, and is not a party to your contracts. You alone are responsible for, and Sledge is not responsible for:
17.4 Templates. Contract, lien waiver, and other templates in Sledge are samples. They may not meet the legal requirements of your state or your job, and many states require specific lien waiver forms. Have your own lawyer review any document before you use it.
17.5 Some places do not allow certain disclaimers, so some of these may not apply to you.
18.1 TO THE FULLEST EXTENT THE LAW ALLOWS, SLEDGE AND ITS OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, BIDS, CONTRACTS, OR BUSINESS OPPORTUNITIES; DELAY DAMAGES OR LIQUIDATED DAMAGES UNDER YOUR CONTRACTS; LOST LIEN OR PAYMENT RIGHTS; LOST OR CORRUPTED DATA; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF SLEDGE WAS TOLD THEY WERE POSSIBLE.
18.2 TO THE FULLEST EXTENT THE LAW ALLOWS, SLEDGE'S TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THESE TERMS OR THE SERVICES, COMBINED, WILL NOT BE MORE THAN THE GREATER OF (A) THE FEES YOU PAID SLEDGE IN THE 12 MONTHS BEFORE THE EVENT THAT CAUSED THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
18.3 Payments. Sledge does not hold your funds and is not responsible for payments you approve, payments sent to the wrong account because of details you or others entered, or fraud by third parties, including fake invoices and fake bank change requests. Payment processing claims are handled under the Stripe Services Agreement.
18.4 These limits apply no matter the legal theory (contract, tort, negligence, strict liability, or otherwise), and even if a remedy fails of its essential purpose. They are an essential part of the bargain: Sledge's prices would be higher without them. They do not limit liability that the law does not allow to be limited, such as for fraud, gross negligence, or willful misconduct, or any privacy rights you have under laws like the CCPA or GDPR that cannot be waived by contract.
19.1 You will protect Sledge. To the fullest extent the law allows, you will defend, indemnify, and hold harmless Sledge and its officers, employees, agents, and suppliers from all claims, losses, damages, fines, penalties, and costs (including reasonable attorneys' fees) arising from or related to:
19.2 Sledge may choose to control the defense of any claim at your cost. You will not settle a claim that affects Sledge without Sledge's written consent.
19.3 Release. Sledge is not part of your dealings with clients, subcontractors, vendors, or other users. To the fullest extent the law allows, you release Sledge from all claims arising from disputes between you and them. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any similar law in other places.
These Terms are governed by the laws of the State of Nevada and applicable U.S. federal law, without regard to conflict of law rules. The Federal Arbitration Act governs Section 21.
21.1 Talk to us first. Before starting any formal claim, email support@getsledge.com with a description of the problem. Both sides will try in good faith to resolve it within 60 days, and will attend a settlement call if either side asks. Any deadline to bring a claim is paused during this time.
21.2 Binding arbitration. If we cannot resolve the dispute, it will be decided by final, binding arbitration instead of in court. The arbitration will be run by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in Clark County, Nevada, or by video if both sides agree. Judgment on the award may be entered in any court with jurisdiction.
21.3 Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may also go to court to stop infringement or misuse of its intellectual property or confidential information, and Sledge may go to court or use a collection agency to collect unpaid fees.
21.4 Class action waiver. You and Sledge may bring claims only on an individual basis, not as a plaintiff or class member in any class, group, or representative action. You and Sledge also waive any right to a jury trial. If 25 or more similar claims are filed by the same or coordinated lawyers within 90 days of each other, they will be arbitrated in batches of up to 50, each batch before one arbitrator with one set of fees.
21.5 Opt-out. You may opt out of this Section 21 by emailing support@getsledge.com within 30 days after you first accept these Terms, or within 30 days after a change to this Section 21 takes effect (in that case, the version you last agreed to still applies). Include your name, company, and account email, and state that you are opting out of arbitration.
21.6 Court venue. If a dispute is not subject to arbitration, it will be heard only in the state or federal courts in Clark County, Nevada, and both parties agree to their jurisdiction.
21.7 Time limit. To the extent the law allows, any claim must be brought within one year after it arises, or it is permanently barred.
21.8 Who decides. The arbitrator decides all questions about the dispute, including whether it must be arbitrated and whether this Section 21 is valid or enforceable, except that a court decides questions about the class action waiver in 21.4 and the batch process.
21.9 Fees. Arbitration fees are paid as the arbitration rules provide. For claims under $10,000, Sledge will pay the filing and arbitrator fees, unless the arbitrator finds the claim was frivolous or brought for an improper purpose. Each side pays its own lawyers unless the law or the arbitrator says otherwise.
21.10 Confidential. The arbitration, and any settlement or award, will be kept confidential, except as needed to enforce the award or as the law requires.
21.11 Public injunctive relief. If a court decides that a claim for public injunctive relief cannot be arbitrated, that claim will be paused and heard in court only after the arbitration of all other claims is finished.
21.12 If part of this section fails. If the class action waiver in 21.4 is found unenforceable for a claim, then that claim, and only that claim, will be decided in court, not in class arbitration. The rest of Section 21 still applies.
This section applies if you download a Mobile App from Apple's App Store. If it conflicts with any other part of these Terms, this section controls for the iOS app.
22.1 Acknowledgement. These Terms are between you and Sledge only, not Apple. Sledge, not Apple, is solely responsible for the iOS app and its content. Your use must also follow the Usage Rules in the Apple Media Services Terms and Conditions.
22.2 Scope of license. Your license to the iOS app is non-transferable and limited to use on Apple-branded products that you own or control, as allowed by the Usage Rules, except that it may be accessed by other accounts linked to the purchaser through Family Sharing or volume purchasing.
22.3 Maintenance and support. Sledge is solely responsible for any maintenance and support for the iOS app, as described in these Terms or required by law. Apple has no obligation to provide any maintenance or support for it.
22.4 Warranty. Sledge is solely responsible for any product warranties, express or implied by law, to the extent not disclaimed. If the iOS app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs, or expenses from a failure to conform to a warranty are Sledge's responsibility, subject to these Terms.
22.5 Product claims. Sledge, not Apple, is responsible for addressing any claims by you or a third party relating to the iOS app or your use of it, including (a) product liability claims, (b) claims that the app fails to meet any legal or regulatory requirement, and (c) claims under consumer protection, privacy, or similar laws.
22.6 Intellectual property. If a third party claims that the iOS app or your use of it infringes their intellectual property rights, Sledge, not Apple, is solely responsible for investigating, defending, settling, and resolving that claim.
22.7 Legal compliance. You represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.
22.8 Developer contact. Questions, complaints, or claims about the iOS app go to Sledge at the address in Section 25.
22.9 Third-party terms. You must follow any applicable third-party terms when using the iOS app, such as your wireless carrier's terms.
22.10 Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.
This section applies if you download a Mobile App from Google Play.
23.1 These Terms are between you and Sledge, not Google. Sledge is solely responsible for the Android app, its content, and its support.
23.2 Your use of the Android app must also follow the Google Play Terms of Service. If these Terms conflict with the Google Play Terms of Service about your use of the Android app, the Google Play Terms of Service control for that conflict.
23.3 Google is not responsible for any claims related to the Android app.
24.1 Changes to these Terms. We may update these Terms from time to time. We will post the new version with a new Effective Date and keep past versions available on our website. For material changes, we will give at least 30 days' notice by email or in the Services before they take effect. If you keep using the Services after that, you accept the updated Terms.
24.1a Changing laws. Laws about privacy, AI, payments, construction, and consumers keep changing, in the United States and around the world. These Terms and the Policies are always subject to change to follow new laws, regulations, government requirements, and court decisions, and to reflect how the Services change. Sledge works in good faith to keep up with the laws that apply to it and to keep improving its practices. This is a commitment to effort, not a promise that the Services meet every law in every place, and you remain responsible for your own compliance. If you believe something in these Terms or the Policies should be added, fixed, or made clearer, email legal@getsledge.com.
24.2 Export and sanctions. You must follow all U.S. export control and sanctions laws when using the Services.
24.3 U.S. government users. The Services are "commercial computer software" and are provided to government users only with the rights given to all other users under these Terms.
24.4 Assignment. You may not transfer these Terms without our written consent. Sledge may transfer these Terms as part of a merger, acquisition, or sale of assets.
24.5 Force majeure. Neither party is liable for delays caused by events outside its reasonable control, such as natural disasters, outages of internet, cloud, or payment providers, or government action.
24.6 Independent parties. You and Sledge are independent. These Terms do not create a partnership, joint venture, or employment relationship.
24.7 Entire agreement. These Terms, the Policies, and any order form or feature terms referred to here are the entire agreement between you and Sledge about the Services.
24.8 Severability and waiver. If any part of these Terms cannot be enforced, the rest stays in effect. If we do not enforce a right, we have not waived it.
24.9 Notices. We may send notices to the email on your account. You may send notices to the contact details below.
Sledge (DMR Corp) 3722 Las Vegas Blvd S, Unit 2709 Las Vegas, NV 89158-4330 United States support@getsledge.com ยท legal@getsledge.com
November 5, 2026. Added the terms for the Sledge quiz texts (13.3): up to 3 texts, what each one is, when they are sent, and how to stop them. The waitlist and account texts moved to 13.3a.
October 28, 2026. Sledge may use de-identified Customer Content to improve its own AI and features, with an opt-out for owners and admins (7.4). Identifiable training stays opt-in. Sledge owns Aggregated Data and Usage Data (7.3), AI feedback can be used to improve Sledge AI (7.4, 14.2), and Sledge owns the improvements it builds (14.4). Broadened the content license to match (7.2).
October 23, 2026. Stated that Sledge is free during the open beta, removed yearly plans, usage-based charges and in-app store purchases, described how upgrades and downgrades are charged, softened the trial reminder, and corrected the device permissions the mobile app asks for.